Terms and Conditions - Dulwich Man with Van
Welcome to Dulwich Man with Van. These Terms and Conditions govern your use of our services. By booking with us, you agree to comply with and be bound by these terms.
1. Definitions
- Service Provider: Refers to Dulwich Man with Van, including its employees and agents.
- Customer: Any individual or entity that engages our services.
- Agreement: These Terms and Conditions.
2. Services Provided
Dulwich Man with Van offers a range of moving services, including but not limited to local removals, packing assistance, and transportation of goods. Our services are tailored to meet the specific needs of our customers, ensuring a seamless moving experience.
2.1 Local Removals
We handle all aspects of local relocations, ensuring timely and safe delivery of your belongings within the specified area.
2.2 Packing Services
Our team provides professional packing services, using high-quality materials to protect your items during transit.
3. Booking and Payments
To secure our services, advance booking is required. You can book online or contact our office directly.
3.1 Payment Terms
Payment is due upon completion of services unless otherwise agreed upon. We accept various payment methods, including credit cards and bank transfers.
3.2 Deposits
A deposit may be required to confirm your booking. This deposit is refundable under the conditions outlined in Section 5.
4. Cancellations and Refunds
If you need to cancel your booking, please notify us at least 48 hours in advance. Cancellations made within this period are eligible for a full refund of the deposit.
4.1 Late Cancellations
Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee of up to 50% of the booking cost.
5. Responsibilities of the Customer
- Ensure all items are packed securely unless opting for our packing services.
- Provide accurate information regarding the number and size of items to be moved.
- Ensure clear access to both pickup and delivery locations.
6. Responsibilities of Dulwich Man with Van
We commit to performing our services with the highest level of professionalism and care.
- Arrive at the agreed-upon time for pickups and deliveries.
- Handle all items with care to prevent damage.
- Maintain clear and open communication regarding any changes or delays.
7. Liability and Insurance
While we take every precaution to protect your belongings, Dulwich Man with Van is not liable for any loss or damage unless caused by our negligence.
- We offer basic insurance coverage included in our service fees.
- Additional insurance can be purchased for high-value items upon request.
7.1 Claims
Any claims for damages or loss must be reported within 48 hours of service completion. Claims submitted after this period will not be considered.
8. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in London.
9. Amendments to Terms
Dulwich Man with Van reserves the right to amend these Terms and Conditions at any time. Customers will be notified of significant changes via email or through our website.
10. Force Majeure
We are not liable for any failure to perform our services due to circumstances beyond our control, including but not limited to natural disasters, wars, or pandemics.
11. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. For more details, please refer to our separate Privacy Policy document.
12. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force without being impaired or invalidated in any way.
13. Entire Agreement
These Terms and Conditions constitute the entire agreement between the Customer and Dulwich Man with Van regarding the services provided, superseding all prior agreements.
By engaging our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.